Shipping policy

Shipping Policy for SayTheSameWord.com

The Hots LLC is committed to delivering your order as quickly and efficiently as possible. Below is an overview of our shipping policy:

Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping option selected. Estimated delivery times typically range from 3-10 business days for domestic shipments.

International Shipping
We offer international shipping to most countries. Please note that international shipping rates are higher and will be calculated at checkout based on your location. Delivery times for international orders may range from 7-21 business days, depending on the destination and shipping method chosen. Additional customs duties, taxes, and fees may apply, and these are the customer's responsibility.

Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped. Please allow up to 48 hours for the tracking information to become available.

Lost or Damaged Packages
The Hots LLC is not liable for packages that are lost or damaged during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Address Changes and Order Modifications
If you need to change the shipping address or modify your order, please contact us at thehots625@gmail.com within 24 hours of placing your order. After 24 hours, we cannot guarantee that changes can be made.

Questions or Concerns?
For any shipping-related inquiries, please contact us at thehots625@gmail.com.

Thank you for shopping with Say The Same Word!